DIGITAL
Prebuilt, composable, mobile first personalized experience that engage the user with context sensitive content in an intuitive environment
The digital experience has been designed and built to give users a more personal and interactive experience. The widgets that compose the experience have been created using a mobile first approach and provide the user with the same mobile and desktop experience.
Prebuilt digital experiences
We provide a vast library of prebuilt widget for retail, commercial and wealth management that provide a consistent experience in terms of look, feel and interaction across all widgets. These widgets can be personalized to meet the needs of specific user segments. This personalization is available on both the mobile and desktop application.
Mobile and Online Access
With customer expectation of mobile first delivery, PWA applications are the fastest and most efficient form of delivery on multiple platforms simultaneously. The digital experiences are consistent on both mobile and desktop platforms.
Marketing and Sales Automations
In today’s world, users want to be addressed personally and provided offers that are relevant and context driven. While these decisions are driven by data analytics, the distribution and delivery is supported and executed by the platform itself. Sophisticated campaigns and messaging can be created on the platform or provided from a separate ecosystem component that is specialized in sales and marketing automation.
Customer 360
The digital experience is provided for both the external users as well as internal users. Internal users that would interact with the external users , have access to the latest information on all aspects of the users interactions with the financial institution. This helps them support the rich digital experience by ensuring that they can respond to user queries and information needs with the latest information.
In-branch Functions
While users are interacting in greater numbers from mobile devices and desktops, the bank branch is going to be a necessity for the conceivable future. The digital experience extends to branch staff that interact with users. We provide branch staff with a rich digital experience that allows them to view specific user transactions in the same context that the users themselves views those transactions. This enables them to better understand the issues that the user faces.
Digital Factory
Whether engaging in-house development, or leveraging Fincuro Digital Factory Resources to innovate on the digital customer experience, arc@PEAS has been architected with efficiency in mind. Building within a framework of reusable components, experiences can be collaboratively assembled quickly and easily at the platform level.
